Terms & Conditions

These Terms set out the agreement between you and Pro Cloudify for the use of our hosting, domain, server, and related services. We've written them in plain English, no surprises, no hidden traps, so you can clearly see what to expect from us and what we expect from you.

By signing up, paying for, or using any Pro Cloudify service, you accept these Terms together with our Privacy Policy and Refund & Cancellation Policy. Please take a moment to read through them.

1. Definitions

A few quick definitions used throughout this document:

• "We", "us", "Pro Cloudify" means Pro Cloudify and our team.
• "You", "your", "Customer" means the person or business using our services.
• "Services" means hosting, domains, servers, email, SSL, security, and anything else we provide.
• "Account" means your customer profile, billing details, and dashboard login.
• "Content" means everything you store, send, or process through our Services, files, websites, databases, emails, code.

2. Your Account

• You must be 18 or older and legally able to enter into a binding contract.
• Provide accurate, complete, and up-to-date information when registering, and keep it current.
• Submitting false or misleading information may result in immediate suspension or termination, without refund.
• You are responsible for safeguarding your password, API keys, and dashboard access. All activity under your Account is your responsibility.
• For high-value plans or in cases of suspected fraud, we may request verification documents such as a government-issued ID or proof of address.

3. Acceptable Use & Prohibited Content

To keep our network safe and reliable for every customer, certain types of content and activity are not permitted on our infrastructure. Any report or detection is reviewed by our Compliance Team. If a violation is confirmed, we may suspend or terminate the account immediately and without refund.

The following are strictly prohibited:

• Illegal, pirated, or stolen materials
• Copyrighted content used without permission
• Gambling or betting sites where prohibited by law
• Sexually explicit or adult content
• Content promoting violence, hate, racism, or exploitation
• Phishing, scams, impersonation, or fraud
• Spam or bulk unsolicited email (UCE/UBE)
• Torrent trackers or warez sites
• Malware, viruses, botnets, or hacking tools
• IRC bots, eggdrops, BNCs, Telegram bots, Discord bots, or similar daemons
• DDoS scripts, exploits, or network scanners
• HYIP, Ponzi, MLM, or lottery schemes
• Cryptocurrency mining on shared infrastructure
• Gaming-platform top-ups, recharges, or payment processing
• Using shared hosting as a file backup or media-streaming service

4. Fair Usage Policy

Shared and cloud hosting works best when every customer uses their fair share of resources. To keep performance consistent for everyone on the network, the following guidelines apply:

• Stay within your plan. Your plan's CPU, RAM, storage, inodes, I/O, and database limits are shown on the product page and your control panel.
• No custom ports or daemons. Shared, BDIX, cloud, WordPress, and e-commerce hosting only support standard web and email services. If you need to open custom network ports, run game/streaming servers, or keep long-lived sockets open, please use a VPS instead.
• No always-on background workloads. Shared hosting is for serving websites, not for running heavy workers, queues, bots, or 24/7 automation.
• Disk space is for your live site. Not for personal file storage, media archives, or as a cloud drive.
• Email is rate-limited. Outbound email is limited at the server level to prevent spam and protect IP reputation. For bulk or marketing email, use a dedicated email service.
• "Unlimited" means reasonable. Where we advertise unlimited bandwidth or databases, this is governed by fair use. Usage that disrupts the shared environment may be throttled.
• Keep your stuff updated. Outdated apps, themes, or plugins create security risks. We may quarantine vulnerable code to protect other users on the same server.
• Cron jobs & scheduled tasks. Allowed on shared plans, but please keep intervals reasonable (no sub-15-minute crons) and avoid using crons for scraping, mining, bulk email, or anything that bypasses these limits. Abusive cron use may lead to suspension without notice.

If your workload genuinely needs more freedom, custom ports, root access, heavy background tasks, a VPS is the right fit and these restrictions don't apply.

How we handle overuse

• For a one-off spike, we'll reach out before taking any action.
• For sustained overuse, we may throttle resources, suspend the account, or recommend an upgrade.
• For serious abuse that impacts other customers or the network, we may act immediately and without notice.

5. Backups

We provide complimentary backups as an added safety net. We still strongly recommend keeping your own independent backups of anything critical.

• Daily backup, kept for the last 7 days.
• Monthly backup, taken on the 1st of each month and kept for 30 days.
• Eligibility: Free backups apply to accounts under 50 GB.
• VPS: No backups unless you've added a managed backup service.

Backups are best-effort and not guaranteed. A restoration may have a small fee.

6. Domains

• Registrations are non-refundable and the name cannot be changed once registered.
• Renewals: Renew before expiry. After expiry, a 30-day grace period applies. After that, registry redemption fees will apply.
• .bd domains: The grace period does not apply to .bd domains.
• Restoration after the grace period: If your domain is not renewed within the grace period, restoring it can cost between 170 USD and 400 USD.
• WHOIS info must stay accurate, as required by ICANN.
• Third-party setup help: If you'd like us to configure your domain to connect to a third-party platform, a one-time fee of 499 BDT may apply.
• We're not liable for lost or expired domains.

7. Web Hosting

• Our hosting plans are built for small businesses, startups, agencies, and developers.
• Account reset: Up to 2 times per month.
• Primary domain change: Valid once per account. Changing the domain requires provisioning a new cPanel account, which will permanently erase all existing data.
• Free migration: One free migration is included within the first 7 days of a yearly plan. After that, or for monthly plans, a one-time migration fee of 999 BDT applies.
• Nulled or pirated software: We do not provide support for sites running cracked themes, plugins, or scripts. Properly licensed software helps keep your site stable and secure.

8. Service Level Agreement (SLA)

We target a 99.99% network uptime, measured monthly on a best-effort basis.

• Shared, Cloud, and Reseller hosting are not covered by this SLA, as performance in shared environments depends on multiple variable factors.
• VPS plans are covered. If we fall short of the target due to a verified Pro Cloudify network failure, you may request an SLA credit for the affected period, applied to your next invoice.
• How to claim: Email us within 7 days of the incident, including timestamps and any monitoring evidence.
• Excluded from SLA calculations: scheduled maintenance, customer-side configuration errors, third-party software, DDoS attacks, force majeure, or upstream provider outages.
• SLA credit is the sole remedy for uptime shortfalls. Credits are non-transferable and not redeemable for cash.

9. Billing & Account Suspension

The following timeline applies when an invoice is overdue:

• 0–24 hours overdue: Account remains fully active.
• 1 day overdue: Account is suspended.
• 2 days overdue: A late fee of 10% of the invoice is added automatically.
• 14 days overdue: Account is permanently terminated and its data is removed from our hosting servers. Any recovery after that point is best-effort only (see Section 11).

Additional billing notes:

• Initial invoices expire after 4 days if unpaid.
• Promotional plans: If payment is not made before the offer expires, the cart is automatically cancelled.
• Taxes, VAT, and gateway fees are the customer's responsibility unless explicitly included in the displayed price.

10. Refunds

Refund eligibility, money-back guarantees, and excluded products (domains, SSL, migration fees, etc.) are covered in full on our Refund & Cancellation Policy page, which is part of these Terms. Note: refunds are not provided when an account is terminated for breaking these Terms.

Refund processing

Approved refunds are processed within 7–10 working days back to the original payment method, where possible.

11. Suspension, Termination & Data Recovery

If your service is suspended or terminated for non-payment:

• A reactivation fee between 999 BDT and 4,999 BDT per service may apply, decided by Pro Cloudify Management.
• All overdue invoices and reactivation fees must be paid before service is restored.

Backup access during suspension or termination

• If suspended due to billing: We do not provide backups while your account is suspended. You must renew your hosting plan first to regain access to your cPanel, after which you can log in and take a backup of your data yourself.
• If terminated: All data is removed from our hosting servers and we no longer provide backups. Any recovery after that point is best-effort only, as described below.

Can my data be recovered after termination?

• In some cases, data may be recoverable for up to 30 days after termination, subject to availability.
• Recovery is best-effort and not guaranteed.
• Our team will check whether recovery is technically possible before charging anything.
• If recovery is possible, a one-time restoration fee applies.
• If we are unable to recover your data, any fee paid will be refunded in full.

12. Billing Disputes & Chargebacks

If you have a concern about a charge, please contact our billing team first, we're committed to resolving it quickly. Initiating a chargeback or payment dispute before contacting us is considered a breach of these Terms.

• Any account subject to a chargeback will be suspended until the dispute is resolved.
• A chargeback handling fee of 2,500 BDT (plus any bank fees) will be added to the outstanding balance.
• Pro Cloudify reserves the right to decline future service to customers who have filed fraudulent or unjustified chargebacks.

13. Copyright & DMCA Complaints

Pro Cloudify respects intellectual property rights. If you believe content hosted on our network infringes your copyright, please email abuse@procloudify.com with the following information:

• Your name, address, and contact details.
• What copyrighted work has been infringed.
• The exact URL(s) of the infringing content.
• A statement that you believe in good faith the use is unauthorized.
• A statement, under penalty of perjury, that your info is accurate and you're the rights holder or are authorized to act on their behalf.
• Your physical or electronic signature.

Once we receive a valid notice, we'll review and, where appropriate, remove or disable the content and notify the account holder. They can submit a counter-notice. Repeat infringers will have their accounts terminated.

14. Mutual Respect

We're committed to treating every customer with respect and professionalism, and we ask for the same in return. Harassment, threats, or abusive behaviour directed at our team may result in suspension or termination of services without refund.

15. Limitation of Liability

Our Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Pro Cloudify disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Pro Cloudify is not liable for data loss, downtime, lost profit, lost revenue, business interruption, or any indirect or consequential damages, including those caused by hardware failure, natural disasters, fire, cyberattacks, DDoS, third-party software, or any cause beyond our reasonable control.

Where liability arises, our total aggregate liability is limited to the fees paid for the affected service in the 3 months preceding the event. We strongly recommend maintaining independent offsite backups of any irreplaceable data.

16. Indemnification

You agree to defend, indemnify, and hold harmless Pro Cloudify, our employees, affiliates, datacenter partners, and upstream providers from any claims, losses, liabilities, damages, or expenses (including reasonable legal fees) arising from:

• Your use or misuse of the Services
• Content you host, transmit, or process through our infrastructure
• Any violation of these Terms or applicable law
• Any infringement of a third-party right, including intellectual property or privacy

17. Force Majeure

Pro Cloudify is not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, fire, flood, earthquake, war, terrorism, civil unrest, government action, sanctions, pandemics, labour disputes, datacenter or power failures, internet backbone outages, DDoS or cyberattacks, or failures of upstream providers.

18. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of the People's Republic of Bangladesh.

We'll always try to resolve disputes directly and in good faith first. If a dispute cannot be resolved within 30 days, it will be referred to binding arbitration in Dhaka, Bangladesh, under the Arbitration Act, 2001, conducted in English. Pro Cloudify retains the right to seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, network infrastructure, or confidential information.

19. Updates to These Terms

We may update these Terms from time to time as our services evolve. The most current version is always available on this page. For any material changes, we'll provide reasonable advance notice by email or through your dashboard. Continued use of the Services after the effective date constitutes your acceptance of the revised Terms. If you do not agree to a change, please discontinue use of the Services before the new version takes effect.

20. General Provisions

• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.
• No waiver: Our failure to enforce a right on any occasion does not waive that right in the future.
• Assignment: You may not transfer your Account or rights under these Terms without our prior written consent. Pro Cloudify may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Entire agreement: These Terms, together with our Privacy Policy and Refund & Cancellation Policy, constitute the complete agreement between you and Pro Cloudify and supersede all prior agreements.

21. Contact Us

Our team is here to help. For questions, abuse reports, or formal legal notices, reach out via the appropriate channel below:

• Customer Support: support@procloudify.com
• Abuse & DMCA: abuse@procloudify.com
• Billing & Payments: billing@procloudify.com

Thank you for choosing Pro Cloudify. By using our services, you acknowledge and agree to these Terms, including our Fair Usage, Refund, and Privacy policies. We're proud to power your project.