Refund & Cancellation Policy

Pro Cloudify and User Agreement

By registering with Pro Cloudify, you agree to the following terms and conditions:

1. Domain Registration and Renewal Policy

Non-Refundable Policy:

• All domain registrations and renewals are strictly non-refundable. Once registered or renewed, they cannot be modified, canceled, or refunded under any circumstances.
• Exception: In the rare case that a domain registration fails due to a WHOIS error, you may request a refund. Note: In this case, you will receive your refunded amount excluding any payment gateway charges.

Email Verification Requirement:

• You must verify the email address associated with your domain registration within 7 days. Failure to do so will result in suspension of your domain.
• Pro Cloudify will not be responsible for interruptions, losses, or issues caused by suspension due to non-verification.

2. Web Hosting Refund Policy

14-Day Refund Policy:

• We offer a 14-day full refund policy for the following hosting plans: Budget Hosting, WordPress Hosting, Ecommerce Hosting, Premium Hosting, BDIX Budget Hosting & BDIX Premium Hosting. If you are not satisfied within the first 14 days of your initial purchase, you may request a full refund.
• This refund policy only applies to new hosting account purchases.
• Renewals and upgrade plans are non-refundable.
• Once a refund is processed, the associated hosting service will be terminated immediately.
• For n8n, sGTM Hosting & Business Email Hosting, refunds are not allowed while your system is running. Refunds will only be considered in the case of service unavailability due to server issues.

KYC Requirement for BDIX Hosting:

• Customers purchasing BDIX Hosting must complete KYC (Know Your Customer verification within the required timeframe.
• Failure to complete KYC verification on time will result in termination of your BDIX Hosting service, and no refund will be provided for any remaining service period.

Refund Processing Timeline:

• Approved refunds will be processed within 7 to 10 working days.

Refund or Cancellation Request:

• To request a refund or service cancellation, you must create a support ticket. Click here to create a ticket.

Hosting Plans with Domain Offers

• For hosting plans that include a free or discounted domain offer:
  • If a refund is requested, the cost of the domain will be deducted from the refundable amount.
  • The domain fee deduction will be based on Pro Cloudify’s standard domain pricing.
  • The domain will remain registered under your name, adhering to the non-refundable policy.